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Bond & Sherwill Privacy Notice

The Bond & Sherwill  privacy notice provides information on how Bond & Sherwill Ltd and its branches or representative offices and any third party providers collect, use, secure, transfer and share your information.

Bond & Sherwill Head Office is at: 134 Brighton Road, Coulsdon, Surrey CR5 2ND

Types of information collected by Bond & Sherwill and their third party providers may include some or all of the following:

  1. First Name
  2. Middle Name
  3. Surname
  4. Previous Name
  5. Date of birth
  6. Present Address
  7. Residential Status
  8. Previous Addresses
  9. Landlord Details
  10. Nationality
  11. NI Number
  12. UK National
  13. How Many Dependants
  14. Dependants Name
  15. Dependants DOB
  16. Primary ID *
  1. Address ID *
  2. Bank Statements *
  3. Credit Card Statements *
  4. Mortgage Statements *
  5. Proof of Deposit
  6. Payslips *
  7. Self Employed Accounts *
  8. Employers Name
  9. Personal /Secure Loan Details
  10. Personal Debt Details
  11. Personal Expenditure
  12. Existing Mortgage Details
  13. Existing Insurance Details
  14. Email Address
  15. Phone Numbers
  16. New Property Details
  1. Solicitor Details
  2. Estate Agent Details
  3. New Mortgage Details
  4. Insurance Details
  5. IP Address
  6. Cookies
  7. Marital Status
  8. Salary
  9. Accountant Details
  10. Previous Employers Details
  11. Employers Address
  12. Employers Phone number
  13. Health
  14. Ethnicity

Methods of Collection:

Bond & Sherwill collects information which is relevant to the service being provided by them or by one of their third party providers. This information may be provided by/collected from one or more of the following:

Other trusted sources which may include one or more of the following:

Information will generally be collected via the use of our forms, over the internet, via email, face to face within our branch or during a telephone conversation with you. Personal Information may also be collected through our affiliates or suppliers.

In addition to the above you may choose to submit your information directly to Bond & Sherwill via several methods which could include one or more of the following methods:

You may also agree to third parties disclosing information about you to us that they have collected from you.

Bond & Sherwill, our service providers and business partners may collect information by using automated means, such as web beacons and cookies. The information that is collected may include IP address, browser type, operating system, referring URLs and information on actions taken or interaction with our digital assets.

“Your rights and Choices “section of our privacy notice specifies your ability to opt out or limit the usage of the information collected.

Purposes of Collection

Generally, we will collect, use and hold your information for the purposes of:

Anti-Money Laundering

In addition to help you with a property related service we have to comply with certain regulations for example the “Money Laundering, Terrorist financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as “the Regulations).”

Bond & Sherwill are required to obtain certain information from you to comply with regulations. The information provided will only be used by Bond & Sherwill in relation to complying with the Regulations and will not be shared with any other party outside of the company unless we are required to do so under law.

If you decide to enter in to a business relationship with Bond & Sherwill Estate Agents to comply with certain regulations.

We will require two separate Identification documents one primary and one secondary document even if it appears on both lists. The information may be required at various stages of the process depending whether you are Purchasing (or Selling)

Primary documents - proof of ID

Secondary documents - proof of residence (home.)

We reserve the right to employ third party electronic verification for the purpose of verifying identity. This search will not affect your credit rating

Lawful basis of processing

Bond & Sherwill processes your information under the following:

Information We Share:

We do not sell or otherwise disclose personal information we collect about you, except as described in this privacy notice or as indicated via the consent process at the time the data is collected. We share the information we collect with, but not limited to:

We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf and authorise them to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements.

On websites, features can be accessed where we partner with other entities that are not affiliated with Bond & Sherwill. These include social networking, geo-location tools etc. and are operated by third parties (indicated appropriately) who may use or share personal information in accordance with their own privacy policies. It is recommended that you review the third parties' privacy policies if you use the relevant features.

Bond & Sherwill reserve the right to transfer your information in the event of a sale or transfer (wholly or partially) of our business or assets, with reasonable efforts for the acquirer protect / use your information consistent with our privacy notice. You can exercise your rights to contact the acquiring entity with questions concerning the protection and processing of your information.

How long do we keep information for?

We will keep information for a reasonable amount of time in order to perform the purposes listed above.

We only keep your information for as long as necessary. We generally keep personal information for 7 years after last contact with you. However, Bond & Sherwill reserves the right to keep information for longer if we feel that this is in the legitimate interests of Bond & Sherwill.

International Data Transfers

Bond & Sherwill may transfer the personal information collected about you to recipients in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this privacy notice or as otherwise disclosed to you at the time the data is collected.

Profiling

For the purposes of business conduct, enhancement, identification of fraud, money laundering and other potential un-authorised activities, Bond & Sherwill engages profiling activities via direct use or anonymization of sensitive personal information.

Direct Profiling

Direct profiling is engaged for the fair and lawful purposes, to provide Bond & Sherwill the ability to enforce Bond & Sherwill “Terms of Use”, legal reporting as may be required by applicable laws, regulations, policies / standards or requested by any judicial process or governmental agency having or claiming jurisdiction over Bond & Sherwill or its affiliates; including, but not limited to:

Indirect Profiling

Indirect profiling via anonymization of personal information is also used for preparing and furnishing aggregated data reports showing anonymised information, including, but not limited to, the following:

Your Rights and Choices

Your rights regarding the sensitive / personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information, and how we communicate with you.

Removal from Our Database

In the event that you no longer wish to receive any communications from Bond & Sherwill or their affiliated third party companies please visit www.bond-sherwill.com click on the contact tab and supply your details along with a message upon receipt we will remove your details to ensure you have no further contact from Bond & Sherwill Ltd.

Access and Correction

You may have the right to:

The right to access personal information may be limited in some circumstances by local law requirements.

To exercise these rights, please contact us as set forth below.

Update and correct inaccuracies in your personal information

If you feel that the information we hold about you in incorrect or inaccurate you can contact us outlining the information you feel is incorrect or inaccurate.

If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint. We will provide you with access to information we hold about you

Object to the processing of your personal information

If you would like to object to any processing of your information by Bond & Sherwill you can contact us outlining what processing of information you would like to object to.

Have the information blocked, anonymised or deleted

If you would like Bond & Sherwill to delete, block or anonymise information we hold about you, you can contact us outlining what information you would like deleted, blocked or anonymised.

To update your preferences, ask us to remove your information from our mailing lists or submit a request to access, update, correct or delete your personal information, please contact us as specified in the “How to Contact Us” section below.

Opting out of Marketing

You can at any time tell us not to send you marketing communications by:

Withdrawal of Consent

If we obtain your information by consent you have the right to withdraw the consent that you previously gave to us

The right to consent removal may be limited in some circumstances by local law requirements and you will be informed appropriately.

How to contact us / Complaints and feedback

If You:

You mail email us at:

privacy@bond-sherwill.com

Or write to us at:

Mr Harding Data Protection Officer
Bond & Sherwill
134 Brighton Road
Coulsdon
Surrey
CR5 2ND


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